Privacy Policy

In accordance with the applicable laws and framework described below, your personal data; can be processed by the Hotelistan Global L.L.C-FZ (“BookPerfect”) whose head office address is Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. as data controller. 

We understand the importance of privacy so we have developed a privacy policy (the “Privacy Policy”) to explain how we collect, use, disclose, and process personal information for operating our business. This Privacy Policy describes the practices concerning the information collected by BookPerfect (“we”, “us” and “our”) through the use of our website, application, call center, or other channels. In addition to describing how we collect, use, disclose, and otherwise process personal information, this Privacy Policy explains the rights and choices available to individuals with respect to their personal information. We recommend that you read this entire Privacy Policy carefully.

This Policy applies to visitors and users (“you”) of our website, application, social media accounts, and other services (collectively, our “Services”). You can identify the BookPerfect that hosts a particular Service and is responsible for your information under this Policy here. Please note that your use of our Services is additionally subject to the BookPerfect Terms and Conditions.

As a travel search engine, BookPerfect connects travelers with travel services and products offered by third parties, such as flights, accommodations, rental cars, packages, travel insurance, etc. This involves sharing personal information with third parties, including online travel agencies, hotels, rental car providers, airlines, and others (collectively, “Travel partners”). Please note that this Policy does not otherwise cover the use of personal information by third parties or their services, and we do not take responsibility for their privacy practices. You may have certain rights or choices that relate to your personal information, including choices about how we share your personal information with others. 

Overview

Information We Collect and Use

“Personal data” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. 

Personal Information We Collect Directly From You

As you visit or use our Services, we collect the following categories of personal information directly from you:

• Personal details (such as your name, age, birthday, gender)

• Contact information (such as e-mail address, address, phone number)

• Booking information (such as, for each traveler, the traveler's name, frequent flyer details, passport number, redress control number, country of citizenship, booking reference number, and itinerary, which may include the name of airline or carrier, hotel accommodation and/or vessel, port of destination, port of arrival, date and time of departure and/or check-in, date and time of arrival and/or check-out, meal preferences, luggage information, and layover information)

• Account information (such as login credentials, including e-mail address and password, and account settings)

• Social media data (if you choose to link your BookPerfect account with a social media account, BookPerfect may collect personal information such as name, age, gender, photograph, and other personal information relating to your social media account)

• Billing information (such as credit, debit, or other payment card information and billing address)

• Your contacts (such as contact information of people you add to, or notify of, your reservations or itineraries through our Services)

• Your preferences (such as your home airport, seating preferences, meal preferences, communication preferences, and other preference information you provide us)

• Reviews you submit (including any screenname you publish under or any personal information you include about yourself or others in such review)

• The content you publish (including your travel recommendations and any personal information you include about yourself or others, or in content you publish in your Guide or other mediums provided by us)

• Photos of you (such as when you add a photo of yourself to your profile, upload photos to a review, or link your social media account to your BookPerfect account)

• Communications you send us (such as questions, conversations, complaints, or other information that you may submit to our support team)

• Promotion information (if you choose to participate in a contest, sweepstakes, or similar campaign, we will collect any information you provide in relation to such activity, such as photos, images, captions, or other content, in accordance with the terms provided at that time)

• Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)

You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, including sensitive personal information, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature.

Sensitive Personal Information

Some of the information identified above, such as your passport number, travel number, and citizenship information, may be considered "sensitive personal information" under certain laws. Please be aware that this information may be required for certain bookings and we may not be able to complete such bookings without this information. In addition, our Services may include text boxes that are designed for you to describe certain details about your travel preferences or special requests that you want us or our travel partners to know, which may also be more sensitive in nature. Please be aware that information you freely submit in these boxes may reveal to us or to the travel partners or third parties with whom we share information that may be considered sensitive personal information under applicable law (for example, information about dietary restrictions or disability accommodations). Lastly, certain features of our Services may prompt your device or browser to request access to your precise geolocation information, which may be considered sensitive personal information. We do not process precise geolocation absent you granting permission through your device or browser. Where you have voluntarily consented to our processing of your sensitive personal information, you may revoke such consent at any time by contacting us.

Personal Information Generated By Us

As you use our Services, we generate certain personal information about you, including through automatic data collection and by inferences based on the information we collect about you and your activity. We may automatically collect information about your interactions with the Services or communications you receive (such as e-mail) using certain technologies, such as cookies, web beacons and other technologies. We generate the following categories of personal information about you:

• Device information: When you visit or use our Services, we automatically collect certain information about your device (e.g., your mobile device, computer, or tablet), including information about your hardware and software, device configuration, and nearby networks. Such data may include data about your device operating systems, browsers, and other software installed on your device; such as IP address or other device identifier; country of origin, region and language settings; and information about domain servers and wireless or network access points near your device.

• Usage and performance information: We also automatically collect personal information about your usage of the Services, including information about your searches, statistics about the travel itineraries you share with us, how you interact with the features of our Services and the links you click, your preferences, access times, referring URL, and performance of our Services.

• Location information: If you use our Services, we automatically collect approximate location information about you (such as your city) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running, depending on the choices you make when you are asked to consent to our collection of location information. The technologies we use to determine your location may include IP address mapping, cell tower position, Wi-Fi position, and GPS signals. We may use and store this information to provide and improve features of our Services, for example, to tailor our Services on a needs-based manner to better facilitate your requests (such as helping you find the hotel closest to you) and to provide you with more relevant content in the cities you visit (such as sending you marketing communications relating to goods or services in your current city, including local accommodations and travel options). BookPerfect does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location-based features and functionality offered. 

• Inferences about you: We combine the information we collect, generate, or otherwise obtain to draw inferences about your preferences and interests in order to provide and personalize our Services and tailor the advertising we and our partners display or offer to you.

• E-mails you synchronize with your account: If you sign up to synchronize your e-mail inbox to your Trips account, you authorize us to access the e-mails in the e-mail accounts you have connected to your Trips account in order to create travel itineraries. This involves automatically scanning your inbox at regular intervals to identify e-mails that are booking confirmations, which are then parsed automatically or manually for relevant travel details and imported into our Trips service (along with a copy of the e-mail, which is saved to your account).

How We Use Your Information

We use your personal information for the following purposes (“Purposes”), to:

• Provide the Services, which includes providing you with the services, products, and functionality offered through our Services and fulfilling your requests, including, but not limited to: facilitating and processing bookings with our travel partners, reviewing travel partners, paying for travel partners' products and services through our Services, and notifying people you add to, or otherwise request to notify of, your bookings through the Services.

• Providing account services, including automatically creating a “BookPerfect” account for you if you make a booking using our Services. This account collects your travel information to create and maintain your travel itineraries. 

• Authenticate your account credentials and identify you, as necessary to log you into the Services and ensure the security of your account.

• Show your reservations and bookings, made through the websites, applications, and services on your account page.

• Communicate with you, about your account or use of our Services, products, and/or functionality (e.g., soliciting reviews and feedback, sending alerts and notifications you have subscribed to, providing updates regarding itineraries processed by our service, sending you booking confirmations, sending you information servicing and administrative e-mails or other notices required by law); respond to, or follow up on, your comments and questions; and otherwise provide customer service.  With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above Purposes.

• Send you marketing communications, including communicating with you about services or products offered by BookPerfect or our business partners and other marketing communications that we believe you would be interested in, as permitted by law. 

• Operate and improve our Services and develop new products and services, including using analytics to better understand how you use our Services for purposes of product, website, application, and service development and to enhance the user experience.

• Process and deliver contest entries and rewards

• Process your payment information

• Provide services and information to travel partners, such as providing user feedback and usage details

• Tailor your experience with our Services, such as by making inferences or combining different pieces of information we have collected about you to offer better search results or otherwise tailor our Services to you according to your preferences or restrictions. 

• Provide you with more relevant advertising on and off our Services, including to show you personalized offers and advertising on and off our Services. 

• Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity

• Comply with our policies, procedures, and legal obligations, including complying with law enforcement or government authority requests, addressing litigation-related issues, and exercising rights or obligations conferred by law.

• As otherwise consented to by you and as required or permitted by applicable law. If you give your consent to any further use of personal information, you can withdraw that consent at any time by contacting us using the details set out below.

You have choices about your personal information, and in some circumstances, you may have the right to opt out or object to our uses of your personal information for these Purposes. 

Our Role as Data Controller

For purposes of applicable data protection regimes, we generally act as a data controller, meaning we determine the purposes and means of processing your personal information. Our travel partners to whom we may connect you to make reservations are also generally independent data controllers. To learn more about how our travel partners may use your personal information, we encourage you to review their privacy notice.

Processing Bases and Consequences

When we process your personal information, we rely on the following legal bases:

• Performance of the contract we have with you (for example, if you use our Services to book a flight, we will process your information in order to allow the relevant airline partner to complete and administer that booking).

• Compliance with legal obligations to which we are subject (such as when we are obliged to comply with lawful requests from competent authorities such as law enforcement).

• To serve our legitimate interests (such as tailoring your experience with our Services, carrying out online advertising, and for fraud detection), provided that such processing does not outweigh your rights and freedoms. The processing must also be pursuant to other applicable legal bases for data processing, especially provisions set out under local law.

When we use personal information to meet our legitimate interests, we take steps to ensure that your rights to your personal information are not infringed. You can  contact us using the details set out in the How to Contact Us section below for more information about the steps we take to ensure these rights are not infringed. You also have the right to object to such processing as described in the Your Choices and Rights section below.

• Consent. To the extent that a legal ground described above would not apply to the processing of your personal information by us, we will seek your consent for such specific purpose in accordance with applicable law (such as sending direct marketing messages by electronic means, like e-mail, without an exception from the requirement to obtain consent).

Aggregate Information

We aggregate personal data collected directly from you, information generated about you by us, and information obtained from third parties (with your consent, where required) with personal information collected about other users in order to produce general statistics that cannot be linked to you or any other specific user. Information that has been aggregated and de-identified is no longer considered “Personal data” and may be subsequently used for any purpose.

Anonymized Information

We may process information that cannot be linked to you or any other specific user using any means available to us, either because it was collected anonymously or has been subsequently anonymized. Information that is anonymous or has been anonymized is no longer considered “Personal data” and may be subsequently used for any purpose.

How We Share Your Information

We disclose the personal information we collect (or otherwise generate or obtain) as follows:

With our travel partners - We share your information with our travel partners to provide the Services (such as connecting users with airlines or online travel agents to book a flight or other travel service, and sharing personal details, contact information, passport information, preferences, requests, accommodations, and other information with the airline or online travel agent) and for our travel partners' own purposes, which may include marketing or advertising purposes.

With other business partners -  We share information with other third-party business partners for their own marketing purposes, including sharing with online advertisers or advertising technology (“ad tech”) companies to provide you with targeted advertising and marketing communications, where permitted under law.

How We Store and Protect Your Information

If you provide us with a review of your trip, you authorize us to publish it on all our Services under the screenname you provided and to share it with travel partners. You also authorize us to aggregate your review with other reviews.

Content you publish - If you publish travel recommendations as part of Guides or other mediums provided by us, you authorize us to publish it on all our Services.

To process payments - Credit or debit card information is required to process certain transactions, including to make certain bookings and reservations or to purchase other products or services from travel partners or other third parties, in which case we share your payment information with travel partners, and other third-party service providers (such as fraud detection services).

With other service providers - We share information with third-party vendors, consultants, and other service providers who perform services or functions on our behalf.

In the event of a corporate transaction - We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

To protect rights and property - We may disclose your information to third parties when we believe in good faith that disclosure is necessary to protect our rights, our property, the integrity of the Services, personal safety, or the interests of you or any other person, and to detect, prevent and/or otherwise address fraud, risk management, security or technical issues.

To comply with and as required by law - We may disclose your personal information to government authorities or other relevant third parties in order to comply with applicable legal requirements, judicial proceedings, court orders, legal process, or lawful requests from governmental authorities.

Aggregate Information - We share aggregate statistical data for the improvement of our Services. We may also share aggregate or de-identified information with third parties at our discretion.

At your request - We also share your information as directed or requested by you, or subject to your consent.

In some circumstances, you may have the right to opt out or object to our sharing of your information with certain third parties. 

Sharing with Travel Partners - Our travel partners include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. When you make a request for a booking or reservation from one of our partners through our Services, we share your information with that travel partner to facilitate the booking or reservation and provide the services you requested. Depending on the request, this may include your name, contact information, passport information, frequent flyer details, itinerary details as described above, your preferences, any special requests or accommodations, information or comments that you choose to submit (if any), and other information as required by the particular travel partner. Your information is provided to the travel partner, just as it would be if you contacted the travel partner directly. If you provide a mobile phone number in connection with your request, travel partners may send you text messages regarding your request. Some travel partners also require you to provide credit or debit card account information to secure your reservation.

Sharing with Our Business Partners - We share your information with other third-party business partners for their own marketing purposes. These third parties include online advertisers or ad tech companies, who may provide you with targeted advertising and marketing communications, where permitted under law. The information we share includes information collected through your use of our Services (e.g., information about your bookings and reservations for flights, hotels, car rentals, or other travel accommodations) and information we collect about you through the use of cookies and similar technologies (e.g., information about the websites you visit; information about your searches, including the cities or destinations you search for, the types of accommodations you search for, your travel preferences, price range, intended travel dates, and the number of travelers in your party).

Sharing to Process Payment Information - To use certain Services (such as to book a flight) and to make payments to certain of our travel partners, we require payment information (e.g., credit or debit card account information, other online payment method information, etc.). When you submit your payment information through our Services, we will share that information with travel partners, third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties), to the extent necessary to meet our contractual obligations to you (e.g., to secure your reservation or make a payment to a travel partner where required), to meet our legitimate interests in preventing fraud and other misuses of our platforms or Services, or with your consent where this is required by law. In particular:

When you use a credit or debit card to secure a booking or reservation through our Services, we provide your credit or debit card account information (including card number and expiration date, and if required by the travel partner, CVV number) to the applicable travel partner to process the transaction.

When you provide your credit or debit card account information through our Services, you will have the option to save your information to your account for future use. If you choose not to save your credit or debit card account information to your account, your credit or debit card account information will be deleted after the transaction is complete.

Sharing with Other Service Providers - We share information with third-party vendors, consultants, and other service providers who perform services or functions on our behalf (e.g., hosting or operating our Services, data collection, manually parsing booking confirmations, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorize these third parties to use or disclose your information for purposes other than those for which it has been provided. We require these third parties to maintain and implement security measures to protect your information from unauthorized access or processing.

How We Secure and Hold Your Information

BookPerfect maintains commercially reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

You play an important role in keeping your information secure. You should not share your username, password, or other security information for your account with anyone. If we receive instructions using your username and password, we will assume you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure please contact us immediately.

When your payment information is being transmitted to our Services or through our Services, it will be protected by cryptographic protocols. To be clear, BookPerfect only stores your payment information if you choose to save that information to your account. When you submit a booking or reservation, we transfer your payment information to the applicable travel partner to process the transaction. Our contracts with third parties that receive your payment information require them to keep it secure and confidential.

However, we cannot guarantee that transmissions of your payment information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by BookPerfect or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.

Retention - We may retain your personal information for as long as your account is active and for a period of up to five years thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to:

• Maintain logs and business records for analysis, security, and/or audit purposes

• Comply with record retention requirements under the law

• Deal with any complaints regarding the Services; and

• Comply with our legal obligations, protect or defend our rights, resolve disputes, and enforce our contracts

Your Choices and Rights

Choices Regarding Electronic Communications

E-mail - If you no longer want to receive marketing and promotional e-mails from BookPerfect, you may click on the “unsubscribe” link in such e-mails to opt out of future marketing e-mail communications. If you have a BookPerfect account, you may also opt out of marketing e-mails in your account settings. Please note that even if you opt out of receiving marketing communications from one or all of our Services, we will still send you service-related communications, such as confirmations of any future bookings you make.

Push Notifications (on Mobile Devices) - You can use the settings on your mobile device to enable or turn off mobile push notifications from BookPerfect.

Text Messages - If you no longer want to receive text messages from BookPerfect, reply “STOP” (or as otherwise instructed) to the text message. 

Cookies and Interest-Based Advertising - We employ cookies and comparable tracking technologies to enrich your browsing experience, personalize content, and assess website performance. Cookies, which are small text files stored on your device when you visit our website, contain information that aids us in recognizing and remembering your preferences, ensuring a seamless and personalized user experience. By continuing to use our website or application, you signify your consent to the use of cookies and tracking technologies as elucidated in this policy. A notification banner on our website ensures transparency regarding our cookie usage, providing a link to this policy for more comprehensive information. We want to assure users that our approach to utilizing cookies aligns with the principles outlined in the UAE Consumer Protection Law, especially concerning user consent.

Control Over your Account Information

If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and update your information. 

Legal Rights

In addition to the rights described above in this section, you may have the following additional rights under data protection laws in relation to your personal data, including:

• Transparency over how we use your use personal information

• Access to your personal information and to certain other supplementary information that this privacy policy is already designed to address

• Requiring us to correct any mistakes in your information that we hold

• Requiring the erasure of personal information concerning you in certain situations

• Receiving the personal information concerning you that you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations

• Objecting at any time to the processing of personal information concerning you for direct marketing

• Objecting to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

• Objecting in certain other situations to our continued processing of your personal information

• Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.

If you wish to exercise any of the rights set out above, please contact us. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. It could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

International Transfers of Information

Information about you will be transferred to, or accessed by, entities located around the world as described in this Policy. Some of these entities may be located in countries that do not provide an equivalent level of protection for personal information as your home country.

We have put in place safeguards designed to provide adequate protection for transfers of certain information, in accordance with applicable legal requirements.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please use the keep us informed if your personal data changes during your relationship with us. 

Information Relating to Children 

We do not knowingly collect information relating to children under the age of 13 years old (or older if required in an applicable jurisdiction to comply with applicable laws). If you are not over 13 years old (or older if required in an applicable jurisdiction to comply with applicable laws) then DO NOT DOWNLOAD OR USE THE SERVICES. Note that we’ll attempt to delete the account of any child under the age of 13 that’s reported to us as soon as possible. You are responsible for any and all account activity conducted by a minor on your account.

How to Contact Us

We are a Free Zone Limited Liability Company incorporated in the United Arab Emirates with license number 2311642.01. Our registered address is Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. If you wish to contact us, please do so by e-mail at[email protected] or from our Contact Us page directly.